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FAQ

If your questions are not answered below, please contact us at support@covidguardfund.com and we will reply as soon as possible.

GENERAL FAQ

Is the Covid Guard Fund a 501(c) non-profit organization?

The COVID Guard Fund is a nonprofit project and we have teamed up with the Grand Rapids Asian Pacific Festival, a local nonprofit 501(c) to ensure all donations are tax-deductible.

How long does it take to receive my masks?

Orders are processed and delivered within 24 hours of purchase. We will provide a tracking number and your masks should arrive in 3-5 business days.

How is the COVID Guard Fund purchasing masks?

All of our masks are sourced internationally to ensure no interruption with the local supply of PPE. We are currently working with 2 reliable medical supply manufacturers in China who have ramped up production at a record pace and have an excess supply available for smaller quantity orders.

Why aren't hospitals and governments ordering these masks directly?

Purchasing and distribution at Federal and State levels are facing bureaucratic impediments and current directives at play are causing gaps in the supply chain. With no time to waste, we decided to work directly with oversea manufacturers that can supply protective face masks immediately.  

Should we wear mask if we are not sick?

The CDC strongly recommended the public to wear masks to prevent further spread. Since the cost and effort of making a mask at home are high with lower effectiveness than a protective mask, we decided to start the COVID Guard Fund which enables us to supply and donate protective masks to those in need.

DONATION FAQ

Are my donations tax deductible?

Yes, thanks to our partnership with the Grand Rapids Asian Pacific Festival, all donations are tax-deductible. Please contact us at support@covidguardfund.com if you would like to receive a receipt for your donation.

Where does the COVID Guard Fund donate protective masks to?

The COVID Guard Fund donates protective masks to hospitals, healthcare workers, first responders, and caregivers. 

Can we choose where our donation goes?

At the moment, we can only take specific requests for donations greater than $500. Please contact us at support@covidguardfund.com if your donation is greater than $500 and you would like us to use your donation for a specific place.

How can we share with others that we donated?

Your logo and/or name will be added to the donation section of our Sponsors page. You will also receive a sharable donation certificate by email.

How do I become a sponsor?

Anyone that donates over $500 will automatically become an official sponsor of the COVID Guard Fund and will be featured on our sponsor page. If you'd like to sponsor our cause in any other way, please contact us at support@covidguardfund.com.

How do you prioritize who gets the donated masks?

If no specific location is selected by the donor, we will distribute masks to those in need the most first. Hospitals that are treating COVID-19 patients will be prioritized. First responders and care givers in cities that are hit hard will also be prioritized.

REQUEST FAQ

How do I know if we qualify for donations?

Due to the limited time we have to verify who actually needs donations, we are not accepting requests from any individuals or essential businesses. Donations are for hospitals, medical facilities, public safety departments, EMS, nursing homes/palliative care/hospice, and other organizations in need.

If I submit a request, how long will it take to get masks?

We typically respond within 1-2 hours after receiving a request. If we have enough masks available, donations will be shipped out the next day.

How do you determine who is prioritized for donations?

We try our best to distribute masks to those in need first. Hospitals that are treating COVID-19 patients and have a mask shortage will be prioritized. Public safety departments in cities that are hit hard will also have priority.

Can I request masks for myself if I cannot afford to purchase?

Unfortunately, we cannot donate to individuals or essential businesses since we have no way to verify who really needs masks and cannot afford to purchase.

Can I submit a request for someone else?

Yes, if you know of a hospital, EMS, public safety department, or facility that cares for others in need, you can submit a request for them. Please include a contact name, phone number, and email address that we can reach them at.

MASK FAQ

What is a protective face mask?

A protective face mask is made with non-woven fabric and melt-blown cloth that covers your nose and mouth and provides barrier protection against large particle droplets and does not effectively filter inhaled small particles, fumes, or vapors. 

How can I tell if a protective mask is good quality?

A protective mask has three layers: the inner layer is used for absorbing moisture, the middle layer is a filter and the outer layer repels liquid.  A simple waterproof and burn test can be done at home to make sure the protective mask is made with the correct material. The inner and outer layer should repel liquid and the middle layer should melt under fire. If the middle layer catches on fire, then the mask is made from paper (not melt-blown fabric). 

Should I wear a mask if I am not sick?

The CDC strongly recommended the public to wear masks to prevent further spread. Since the cost and effort of making a mask at home are high with lower effectiveness than a protective mask, we decided to start the COVID Guard Fund which enables us to supply and donate protective masks to those in need.

What is the difference between protective mask and N95 mask?

N95 respirators are tight-fitting respirators that reduce the wearer’s exposure to airborne particles and filter out at least 95% of large and small particles.

Protective masks are loose-fitting and provide only barrier protection against large and small particles. Most face masks do not prevent leakage around the edge of the mask when the user inhales.

Is this a respirator?

No, a respirator is used to reduce the wearer’s risk of inhaling hazardous airborne particles, gases or vapors. Respirators are certified by CDC/NIOSH.

What is the right way to wear and remove a mask?

A protective mask should comfortably cover your nose and mouth with the blue side facing out. In taking on and off a face covering, you will likely touch your face. Wash your hands for 20 seconds with soap and water every time you take on and off your face mask.  Do not put a used mask in places where others can touch them or where germs from the mask can touch other surfaces.

Can I wear my protective mask multiple times?

Protective masks are for single-use only.

How long does it take to receive my masks?

Orders are processed and shipped within 24 hours of purchase. We will provide a tracking number and your masks should arrive in 3-5 business days.

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